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engitech@oceanthemes.net

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privacy-policy

Personal Data Protection Policy

This notice is issued to explain the guidelines and measures the Company employs to collect, use, disclose and protect personal data of all relevant parties, in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) and related laws. The Company recognizes the importance of personal data and is committed to acting transparently, responsibly and with respect for the rights of all data subjects.

  1. Scope of Application
    This policy applies to personal data collected by the Company from all involved parties, such as individual customers, service users acting on behalf of a company, partners, job applicants, employees, staff, board members and users of the Company’s websites or other applications under the Company’s control. If the Company issues a specific privacy notice for any product or service, that notice shall supersede this policy to the extent of any conflict.

  2. Sources of Personal Data
    The Company may obtain personal data from:
      1. Data you provide directly, such as during service registration, account creation, inquiries, contracts or survey responses.
      2. Data collected from your use of the Company’s website/app, such as cookies and similar technologies that track user behavior.
      3. Data from other lawful or consented sources, e.g., business partners or contractors. If you provide someone else’s personal data to the Company, you must inform that person of this policy and obtain the necessary consent.

  3. Types of Data the Company May Collect
    The types of data collected depend on the services you use or your relationship with the Company and may include:

  • Contact and identity data such as your name, address, email, phone number and national ID number.

  • Usage and technical data such as login details, IP address, device type, cookies and usage logs.

  • Transaction and payment data for the purposes of purchase transactions, after-sales service and tax invoices.

  • Communication data such as complaints, suggestions or information you submit via contact forms.

  1. Purposes for Processing Data
    The Company will process your personal data for lawful purposes and only as necessary, such as:

  • Creating and managing user accounts.

  • Providing contractual services, e.g., custom software development, Azure cloud services, data analytics and AI solutions.

  • Internal operations, such as personnel management, accounting and legal compliance.

  • Improving products/services and user experience, including marketing, promotions and after-sales service.

  • Processing transactions and payments, and fulfilling contractual obligations.

  1. Use of Cookies and Similar Technologies
    The thematrix.co.th website uses cookies and similar technologies to provide secure service and enhance user experience—such as remembering your preferences, analyzing usage and tailoring content to your interests. You can configure your browser to refuse or delete certain cookies, but disabling cookies may prevent some website features from functioning fully.

  2. Rights of Data Subjects
    Under the PDPA, you have rights to:

  • Access and request a copy of the personal data the Company has collected.

  • Rectify inaccurate or incomplete personal data.

  • Delete or anonymize data, as permitted by law.

  • Restrict or object to processing of your data, in whole or in part.

  • Withdraw consent at any time if the law does not require continued retention.

  • Request data portability, i.e., to receive or transfer data in a machine-readable format as prescribed by law.

To exercise your rights, please contact the Company via the channels provided below. The Company may require documents to verify your identity before processing your request.

  1. Policy Updates
    The Company may update or change this policy from time to time and will notify you via the thematrix.co.th website, indicating the effective date. You are advised to review the policy periodically. Your continued use of the Company’s website or services after a policy update signifies your acceptance of the new policy.

  2. Contact Information
    If you have questions, suggestions or wish to exercise your legal rights, please contact the Company’s Data Protection Officer (DPO) or customer support team at:

  • Email: info@thematrix.co.th

  • Phone: +66 909-7272-57 (Monday–Friday, 09:00–18:00)

  • Address: The Matrix Software and Solutions 3, CP Tower 2 (Fortune Town), Level 21, Room 2128, Ratchadaphisek Road, Dindaeng, Dindaeng, Bangkok 10400, Thailand.